FREQUENTLY ASKED QUESTIONS
Call us immediately! Many building materials will begin to grow mold spores within 48-72 hours. Quick mitigation will always help prevent further damage and protect your property and contents. We are a 24/7 company for this very reason. It is best to stay out of the affected areas until we arrive and can make a thorough safety assessment.
Water losses have 3 categories & 4 classifications of resulting damage. Some Cat 1 (clean water) losses can avoid removing building materials with a proper extraction and drying strategy. All Cat 2 & Cat 3 losses will require the remove of some building materials down to the framing. Cat 2 & 3 losses contain harmful bacteria and possibly pathogens that will lead to mold growth and cause illness.
In most cases, hardwood floors can be salvaged and will return to their normal state when dried properly. After drying & acclimation, they typically require sanding and refinishing.
Accidents happen. In most cases, your claim will be covered regardless of how it happened. It depends more on where it came from and how quickly you responded to it. Claims will be denied if there is evidence of intent, fraud or gross negligence (not taking action with obvious damage present).